The Joint Admissions and Matriculation Board (JAMB) reprinting portal, which officially opened today, is currently experiencing technical difficulties, causing many candidates to struggle with printing their 2025 UTME examination slips.
Since the early hours of today, several candidates have reported issues such as connection timeouts, service unavailable errors, and repeated loading failures while trying to access the portal.
Candidates Face Timeout Errors and Access Challenges
When attempting to reprint their slips, candidates are encountering repeated error messages, including:
- “Connection Timeout Expired”
- “Service Unavailable”
- “Please allow popup for this site from your browser”
One common technical message displayed reads:
“Connection Timeout Expired. The timeout period elapsed while attempting to consume the pre-login handshake acknowledgement. This could be because the pre-login handshake failed or the server was unable to respond back in time.”
In some cases, after several refreshes or reloading attempts, the portal eventually opens, allowing a few candidates to print successfully.
However, the majority still face slow responses and heavy difficulty accessing their slips.
JAMB Portal Likely Affected by Heavy Traffic
The difficulties appear to be caused by the unusually high number of candidates trying to access the portal at the same time.
With over 1.9 million candidates registered for the 2025 UTME, it is expected that the initial rush would place heavy pressure on JAMB’s servers.
This is not the first time the Board’s portal has faced such issues during critical operations like reprinting or result checking.
JAMB has not yet issued an official statement regarding the downtime as of the time of this report.
What Candidates Are Advised to Do
Candidates experiencing difficulties are advised to remain calm and patient.
The following steps may help:
- Try accessing the portal during less busy hours — early morning or late at night.
- Use a strong and stable internet connection if possible.
- Try accessing the portal through a laptop or desktop computer.
- Allow popups for the JAMB reprinting website in your browser settings.
- Avoid rushing — the reprinting window is still open, and slips can be printed up until exam day.
Candidates who are unable to print at home after several attempts may also visit accredited CBT centres where the reprinting process might be faster.
Final Note
While today’s challenges have created frustration for many candidates, JAMB is expected to resolve the server issues soon to ensure a smoother reprinting experience.
Candidates are reminded that the 2025 UTME will commence on Thursday, 24th April 2025, and it is important to print exam slips early to avoid last-minute pressure.
We will continue to monitor the situation and provide further updates as developments unfold.