How to Fix “Unable to Charge. [ds.value.not-found]” Error When Sending NIN to 55019 for JAMB 2025

Many JAMB 2025 candidates have encountered the error message “Unable to charge. [ds.value.not-found]” when trying to send their NIN to 55019 or 66019 for registration. This issue prevents them from obtaining their JAMB profile code, which is essential for completing the registration process.

If you are facing this problem, there is no need to panic. This guide will explain why the error occurs and provide a step-by-step solution to fix it.

READ ALSO: How to Fix “No Record Found” When Sending NIN to 55019 for JAMB 2025

Why Are You Getting the “Unable to Charge. [ds.value.not-found]” Error?

This error typically occurs due to one or more of the following reasons:

1. Incorrect SMS Format – JAMB requires a specific format when sending the NIN, and any deviation can lead to an error.
2. Insufficient Airtime – The SMS costs ₦50 per attempt, and if there is not enough airtime, the system cannot process the request.
3. Unsupported or Inactive SIM Card – JAMB only supports MTN, Airtel, Glo, and 9mobile. The SIM must be active and registered with NIN.
4. Network Issues from the Service Provider – Sometimes, mobile networks experience temporary failures, preventing the message from being processed.
5. NIN and SIM Linkage Issues – If the phone number is not properly linked to the NIN in NIMC’s database, JAMB may not be able to retrieve the required details.

How to Fix “Unable to Charge. [ds.value.not-found]” Error When Sending NIN to 55019

1. Use the Correct SMS Format

JAMB has a strict format for sending the NIN, and any slight mistake can lead to an error. Use the correct format as shown below:

Correct Format:

NIN 12345678910

(Send it to 55019 or 66019)

Key points to note:

• There must be a space between “NIN” and the 11-digit NIN.
• Do not include extra words, symbols, or characters.
• The message must be sent from the phone number linked to your NIN.

2. Ensure You Have Enough Airtime

The SMS costs ₦50, so check your balance before sending the message. If there is insufficient airtime, the system will be unable to process the request.

If you have airtime but still get the error, try borrowing at least ₦100 using your network provider’s airtime loan service, then resend the message.

3. Try a Different SIM Card (If Possible)

If the problem persists, try using another MTN, Airtel, Glo, or 9mobile SIM card that is properly linked to your NIN.

It is important to note that the SIM card must be registered with NIMC. If you use a different SIM that is not linked to your NIN, JAMB will not recognize it.

4. Check for Network Issues and Try Again Later

Sometimes, mobile networks experience temporary service failures that prevent the request from going through. If this is the case:

• Wait 15–30 minutes and try again.
• Switch off your phone, turn it back on, and retry.
• If the problem persists, try sending the message at a different time when network traffic may be lower.

5. Visit a JAMB CBT Center for Assistance

If none of the above solutions work, the best option is to visit the nearest JAMB-accredited CBT center for assistance. Officials at the center can check if your NIN is properly linked and help you resolve the issue.

Final Thoughts

The “Unable to charge. [ds.value.not-found]” error is a common issue that prevents candidates from obtaining their JAMB profile code. The problem is often caused by incorrect SMS formatting, insufficient airtime, network issues, or SIM registration problems.

To fix the error:

• Use the correct format when sending your NIN to 55019 or 66019.
• Ensure you have at least ₦50 airtime on your phone.
• Try a different SIM card if necessary, but it must be linked to your NIN.
• Wait for network stability and try again later.
• Visit a JAMB CBT center if the issue persists.

By following these steps, you should be able to resolve the issue and successfully receive your JAMB profile code.