As candidates prepare for the 2025 Unified Tertiary Matriculation Examination (UTME), some, like Kazeem Abubakri, have reported facing issues with resetting their JAMB portal passwords.
Specifically, after clicking “reset password,” the system says “password successfully sent to email,”
but no email is received in the candidate’s inbox.
Here’s why this happens and what you can do about it.
Why You Are Not Receiving the Password Reset Email
Several reasons could cause this issue:
- Wrong email during registration: The email linked to your JAMB profile might have been mistyped during registration.
- Email delivery delay: Sometimes, email delivery from JAMB may be delayed due to server congestion.
- Spam or Promotions folder: The reset email might have gone into your Spam or Promotions folder instead of your main inbox.
- Email system error: In rare cases, your Gmail account may block automated messages without showing a notice.
Steps to Take If You Cannot Receive the Password Email
- Check Your Spam and Promotions Folders:
Open your Gmail, click on the “Spam” or “Promotions” tabs, and search carefully. Sometimes the password mail hides there. - Confirm the Email You Used for Registration:
If your JAMB profile was registered with a wrong email address or a mistyped email,
you will not be able to receive any messages, including password reset links. - Try Again Later:
Sometimes the system can delay sending emails during periods of heavy traffic.
Wait for a few hours and attempt the reset again during less busy times. - Visit a JAMB Office or Accredited CBT Centre:
If you still do not receive any reset email after trying these steps,
you must visit a nearby JAMB office or accredited CBT centre to recover your account manually.
They will verify your identity and assist you properly.
Important Reminder
Even if you cannot immediately access your JAMB portal:
- You can still use your Registration Number, Phone Number, or Email to reprint your exam slip.
- What matters now is printing your slip and knowing your exam date, time, and venue.
The 2025 UTME will officially start on Thursday, 24th April 2025.
Focus on reprinting your slip and preparing for your exam while working to recover your profile properly.
Final Advice
Not receiving your password reset email can be frustrating,
but do not panic.
Follow the simple steps above, and if necessary, seek help early from JAMB centres.
Stay focused, prepare well, and avoid unnecessary panic as the examination day approaches.